Interactive Voice Messaging

Interactive Voice Messaging (IVM) is a low cost method to quickly contact your customers via the telephone and leave a pre-recorded message. If desired, we can give each customer contacted the option to press a key and speak with a live representative. Messages can be customized for each group of customers based on the desired effect.

Key features of our IVM service include:

• The standard message is recorded using a live voice
• We can import up to 10 unique fields for text to speech capabilities. I.E. name, balance, service date, insurance company, last payment amount or date, etc.
• Caller Connect: Instruct the customer to press 9 to speak with a live representative to accept payment.
• Replay: Instruct the customer to press 2 to repeat the message
• Confirmation keys 3, 4, 5, 6. For example: Press 3 if this is John Doe, then they will receive a more personal message regarding the amount due
• Delivers broadcast messages effectively to answering machines
• Choose any telephone number to appear on the recipients caller ID
• Hold Queue: When your lines are busy, we can keep customers on hold with music
• You define the time of day the calls are processed
• You define how many lines we use during the campaign
• After all the numbers are called once, we will recall all the no answers and busy numbers