Third Party Recovery

J.L. Walston & Associates uses many tools to ensure the highest level of customer service and recovery at the lowest possible cost to our customers. Our secure account web portal, Navigate, allows our customers to place new accounts for collection efforts, report payments and view reports. Accounts received for collection efforts are scored to determine the probability of collection, which allows us to focus in on the accounts most likely to pay. Customers can pay their accounts on-line via credit card, debit card or an electronic draft. For quality assurance, all telephone calls are recorded to ensure our representatives' meet your expectations. In addition, the reporting of unpaid accounts to the credit reporting agencies will collect your money.